Shipping policy

Thank you for shopping with Dalis Hair. Please read the information below before placing your order.

Processing time

Please allow  5-7 business days for your order to be processed and prepared for dispatch. Processing time is separate from the delivery timeframe shown at checkout.

Business days exclude weekends and UK bank holidays.

United Kingdom

Standard Delivery: FREE
Estimated transit time: 3–5 business days

Express Delivery: £6.99
Estimated transit time: 1–2 business days

Standard UK delivery is free on all orders.

Delivery estimates begin once your order has been processed and dispatched. 

EU

Standard International Delivery: £14.99
Estimated transit time: 15–20 business days after dispatch.

International

Standard International Delivery: £23.99
Estimated transit time: 15–20 business days after dispatch.

Delivery estimates

Delivery timeframes are estimates and are not guaranteed. Delays may occur due to carriers, customs, severe weather, peak periods or other circumstances outside our reasonable control.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes and other charges imposed by the destination country. All applicable customs duties, import taxes and import charges are the responsibility of the customer and are not included in the order total paid to Dalis Hair or shipping cost unless expressly stated otherwise at checkout.

Customers are responsible for paying any applicable customs or import charges when requested by the relevant customs authority or carrier.

If these charges are not paid, the parcel may be held, refused, returned to us, abandoned or disposed of in accordance with the procedures of the relevant customs authority or carrier.

Where a parcel is abandoned or disposed of as a direct result of the customer’s failure to pay applicable customs or import charges, we will not provide a refund to the extent permitted by applicable law.

If the parcel is instead returned to us, any refund due will be processed in accordance with our Return & Refund Policy and applicable consumer law. Where permitted by law, costs incurred as a direct result of the refused or undeliverable shipment may be deducted from the refund.

Customs processing may cause delays. Delays caused by customs are outside of our reasonable control and are not included in our estimated delivery timeframe.

This does not affect your statutory rights regarding delivery.

Incorrect addresses

Customers are responsible for checking that their delivery information is complete and accurate before placing an order.

If you notice an error, email us at  contact@dalishair.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

Lost, damaged or missing orders

If your order arrives damaged, does not arrive within the expected timeframe, or you experience another delivery issue, please email contact@dalishair.com with your order number so we can investigate.

Nothing in this policy limits your statutory consumer rights.